Benefits. 

    You want more than a phone system that costs less.  You want a phone system that does more.  And when you schedule a personal or online demo,   we'll give you a tour of features that will knock your socks off.

Remote workers. 

    In today’s modern business, your employees and colleagues need to work as productively out of the office as they can in the office.  VoIP technology makes that possible.  Your employees and colleagues can live anywhere, work from anywhere, all while maintaining the same level of professionalism and efficiency as they do when they are in the office.   

   Not only can VoIP connect remote workers, VoIP can also connect multiple remote offices, giving the function and appearance of a single large company.  For instance, your employee in Detroit can see whether your employee in Deluth is available to take a call. 
   
Integration with popular corporate applications.     

    Vision One offers VoIP IP telephone systems that integrate with your current applications, including Microsoft Outlook, Salesforce.com, and Sugar CRM.

    A time-saving GUI panel integrates with Sugar CRM or your Salesforce.com account, so that whenever a call rings your phone, your CRM data about the caller, including your last note, is displayed instantly – even before you answer the phone!  If there is no record of the caller in your database, it is easy to click to add the caller and begin taking notes.

Immense flexibility. 

    Vision One offers you the flexibility to have your phone system work for you, rather than against you.  For example, with Vision One you can have any area code, answered at any location.  So, if your office is headquartered in Pittsburgh but you want to give the feel of a local Atlanta presence, we can set up an Atlanta area code and have it answered in your Pittsburgh office.

    There's no need to replace your whole system straightaway. Instead, you can integrate VoIP components into your existing telecommunications environment. If you want to know how to equip individual departments with VoIP or to make the change to VoIP in a step-by-step manner and be able to use both telecommunications systems in parallel, please contact us!

Easy to use. 

    Vision One understands that technology is useless unless it is user-friendly.  Our phones, systems, and software all meet our “Breeze-to-Use” standards so that you are not fighting your new technology.  For example, audio- and voice-conferencing can be accomplished with a mouse click, not with a hunt for the user manual.

Graphical user interface (GUI). 

    When you purchase a Vision One VoIP IP phone system, you are purchasing much more than just phones and phone lines.  You are also purchasing an incredible leap in technology that puts you in control of your most important business asset – your conversations. The switchboard of your graphical user interface (GUI) is an application that runs in your web browser for real-time call control.  Its layout can be completely customized by each user, so a receptionist can see every extension on the system, but an average user could choose to have a more streamlined setup.

   The switchboard has drag-and-drop transfers, busy lamps to show when other users are on the phone, custom presence notifications to let users know that you are in a meeting and expect to return at 2 pm, a call-parking lot panel provides one-click access to any parked calls, and so much more! The advanced design, using web 2.0 technology, means you don’t have to run a separate application on your computer to use the switchboard, so you can use it from any internet-connected computer, anywhere you go! 

   The switchboard provides you drag-and-drop, point-and-click features that include:

        Calling and Answering

• Click to Call:  Click-to-call anyone in your phonebook panel, your list of other extensions, and even external numbers.
• Drag and Drop Transfers: Transfer the call you are currently on to anyone in your phonebook, simply by dragging and dropping onto their name or their voicemail box.
• Presence:  You can set your preferences for other users on the system.  For example, “do not disturb until 4 pm unless Joe Smith calls.”
• FireDial: Click to call any phone number on any web page when you use Firefox web browser.
• Dial-by-Name Directory: Vision Once automatically keeps the dial-by-name up-to-date as you add and remove extensions on the system.
• Custom Timeframes: Vision One goes way beyond standard day-and-night modes with custom defined timeframes.  Need to route calls because it’s Thursday? Closed for the holidays? No problem.  It’s easy to create the timeframes you need. 

        Panel Pops and Screen Pops

• Panel Pops:  Whenever a call rings your phone, a webpage will display right inside your panel based on variables such as the incoming caller ID.  The panel can display a custom page that shows data such as order history, payments status, or open trouble tickets.  Or the page can be an existing web application such as a Google search result page showing records returned about the caller ID name. Whenever a call rings your phone, this panel zooms in and pinpoints where the caller is calling from on a map.  Currently, this feature works on U.S. and Canadian phone numbers.  You have to see it to believe it!
• Screen Pops:  When a call rings your phone, you can click to pop up a new webpage, or have one automatically pop up based on variables such as the incoming caller ID.

        Call Recording and Monitoring

• One-Click On-the-Fly Recording: Click the record button in your current calls panel to immediately start recording the call you are on. 
• Automatic Recording: Automatically record calls coming in, going out, or even internally, based on setting that you define.  Get as specific as you want: record certain dates, individuals, groups, queues, and more!  Or just record all the calls in the system.
• Record Others’ calls:  It only takes one click to record other calls going on in the system, if you have the permission granted to you by the system administrator.
• Monitor, Whisper, Barge:  Great for training new employees!  If you have been granted permission by the system administrator, you can see who your employees are talking to, whisper, or “barge in” on their call.
• Call Monitoring: Users can be granted permission to listen in on live calls in the system.

        Administrators

• Logging and Reporting: Want to know who is talking on the phone right now, and if that call is using VoIP, an analog line, or a PRI?  Get a snapshot of all the calls currently being handled by the system. 
• Call Logs: Find out all the details about every call your Vision One IP system has on every handled call. 
• Call Reporting:  View graphs and reports of statistical data about the calls in your phone system. Find out useful information, such as when the highest volume of calls come in, or if callers are abandoning calls when they reach a specific point in an auto-attendant.
• Error log:  Quirky behavior?  Track it down fast using the detailed information in the Vision One error log.
• Administration Tool Suite: Vision One Convergence Group has an easy-to-use point-and-click interface for administration of all aspects of the phone system, from hardware and networking settings, to call routing.
• Users Tool Suite: Online users tool suite makes it easy for extension owners to manage their own features, like follow me, run call reports, and check voicemail from any web browser.

        Queues

• Queue Status:  See an up-to-date snapshot of all your call queues, and see statistics on both your queues and queue members.
• Queue Reports: Instantly see meaningful trends in call flow through your queues over time with graphical charts of your queue and member data.

        Voicemail

• Voicemail to your Email Inbox: Play messages right from your inbox!  Deliver your voicemail messages to any e-mail account, including Outlook and mobile phones. 
• Voicemail Blast Groups:  Send voicemail notification to an extension group whenever a voicemail message is received in a mailbox.  For example, if you would like to call a meeting, you can send a single voicemail message to a group of colleagues, and you can see who has checked their voicemail regularly.
• Custom Message Notification: Create a custom-voicemail notification message system-wide or per extension with the ability to play messages, play and mark messages as read, and delete messages.

        Conference

• Simple Conference Room:  Need to hold a basic conference call?  Dial in to the simple conference room extension and get to work.
• Meet Me Conference Center:  With the Meet Me Conference Center, callers can dial in and specify the five-digit conference room they would like to join.  Each extension can be given their own conference room, which means that you have unlimited conferences.

        Paging

• Two-Way Intercom:  Dial an extension to have a two-way intercom conversation with supported phones on the system through the speaker phone on their IP telephones.  Users can have unlimited paging and intercom extensions.
• One-Way Paging: Dial an extension to make a one-way paging announcement to supported phones on the system through the speakerphone on their IP telephones.
• Overhead Paging:  Dial an extension to page through an overhead paging system as if it were an analog telephone.
• Direct Paging and Intercom: Dial a code plus the extension you wish to intercom, or page to talk over any supported speakerphone on the system.

        Custom Music on Hold

• Upload your own music and messaging on hold to completely customize your callers’ experience.   Vision One’s VoIP telephone systems come with ten classical recordings in the public domain for your convenience. 
  
• You may also select from any mp3 file of your choosing.  (Copyright laws may apply.)

        Voice and Data Integration 

• Call creation API (application programming interface):  Trigger a call to any phone number with a url.  For example, this can be used to easily create click-to-call functionality in the applications your employees use most.
• Call event notification API: Now you can write your own applications, and Vision One can notify you of actions taking place in the phone system.  Variables can be sent when a phone comes into the system, when a voicemail is left, when an extension is called, or when a call is hung up.  Your application can send that data to the tools that your employees are already using for tasks, like sales lead tracking, billing and account for time spent on calls, and ticketing.  Integrates with Outlook!

        IVR (Integrated Voice Response)

•  Vision One offers a multitude of highly flexible and powerful options to customize your IVR.  Vision One offers, for example, play sound, record sound, play recorded sound, e-mail recorded sound, record digits, save digits/letters, and more.   For a full explanation of IVR features, click here to download a feature list. 
• Professionally recorded prompts and sounds make it simple to create outstanding IVR menus. Vision One comes with over 300 sounds.
• Sound manager: Vision One makes it easy to record sounds over the phone or upload sound files from your computer to use as prompts in the IVR menus or elsewhere in the system.
• Record sound in multiple languages:  record your sounds in as many languages you need to create multilingual IVR menus.  “Press 1 for Italian, 2 for German, 3 for Mandarin, and 4 for Spanish” has never been easier!